Download the white paper:
Service Catalog Trends-Using service catalogs to run IT as a
business (not "like" a business)

In many large organizations, the role of the IT function is poorly communicated and hence misunderstood. IT groups often view business users as overly demanding and under-appreciative, while users perceive IT as reactive and defensive. In recent years, frameworks such as the IT Infrastructure Library (ITIL) have emerged, promising to show IT how to run "like a business." The proper implementation of service catalogs can go further, helping IT run as a business-through improved communication, easier access to IT services, and measurement-driven continuous process improvement.

This white paper provides guidelines for successful service catalog implementation and illustrates the benefits of service catalogs across functional areas.

Complete the form below to download the white paper directly.